Terms & Conditions

Terms & Conditions

 

These Terms & Conditions (hereinafter referred to as "Agreement") outline the legally binding agreement between Pole Pole Food (referred to as "Pole Pole Food," "we," "us," or "our") and Sqaby Technologies (referred to as "Sqaby Technologies," "you," or "your") regarding the use of the food delivery app developed by Sqaby Technologies for Pole Pole Food. By accessing and using the Pole Pole Food delivery app (the "App"), you agree to be bound by the terms and conditions outlined below.

 

1. Definitions

 

1.1. "App" refers to the mobile application developed by Sqaby Technologies for the purpose of facilitating food ordering and delivery services for Pole Pole Food.

 

1.2. "User" refers to any individual or entity that accesses or uses the App to place food orders, make payments, and avail food delivery services.

 

1.3. "Restaurant Partner" refers to the establishments partnering with Pole Pole Food for food preparation and delivery services.

 

1.4. "Pole Pole Food" refers to the food delivery service provider.

 

1.5. "Sqaby Technologies" refers to the technology provider for the App.

 

1.6  "Food" refers to the prepared dishes available for delivery through the App.

 

1.7  "Grocery" refers to non-perishable food items available for delivery through the App.

 

1.8  "E-commerce" refers to other non-food products available for purchase through the App.

 

2. Use of the App

 

2.1. The App is intended solely for personal, non-commercial use. Users may not modify, distribute, reproduce, sell, or create derivative works based on the App.

 

2.2. Users are required to provide accurate and current information when registering an account on the App.

 

2.3. Users agree to use the App in accordance with all applicable laws and regulations and shall not engage in any activity that may harm the App's functionality or compromise its security.

 

2.4 Pole Pole Food may offer halal food options from various restaurants. It is important to note that the responsibility for ensuring the authenticity and compliance of halal food lies solely with the respective restaurants. Pole Pole and Sqaby are not responsible for any discrepancies in halal food offerings.

 

3. Ordering and Payments

 

3.1. Users can place food orders through the App from the list of available Restaurant Partners.

 

3.2. Payments for orders placed through the App will be processed through the payment gateway integrated into the App. Users must provide accurate and valid payment information.

 

3.3. Pole Pole Food and Sqaby Technologies are not responsible for any issues related to payment processing, including but not limited to failed transactions, unauthorized charges, or refunds. For any details please mail us on [email protected]  with your legal copy provided by policy authority or court permission.

 

3.4  All sales of food items through the App are final. No refunds or exchanges will be provided for food items.

 

3.5  Users may request a refund for grocery items within 10 hours of placing the order. Refunds will be issued in the original form of payment.

 

3.6  Users may request a refund for ecommerce purchases within 5 days of receiving the product. The product must be returned in its original condition and packaging. Refunds will be issued in the original form of payment.

 

4. Food Delivery

 

4.1. The estimated delivery time provided by the App is an approximation and may vary based on factors such as weather, traffic, and restaurant preparation time.

 

4.2. Pole Pole Food and Sqaby Technologies are not responsible for any delays, mishandling, or quality issues related to food delivery. Users are encouraged to contact the Restaurant Partner for such concerns.

 

5. Privacy and Data

 

5.1. Both Pole Pole Food and Sqaby Technologies are committed to protecting user data and privacy. The handling of user data is governed by the Privacy Policy, which can be accessed through the App.

 

6. Intellectual Property

 

6.1. The App and its content, including but not limited to text, images, graphics, and software, are protected by intellectual property laws and are owned by Sqaby Technologies or its licensors.

 

6.2. Users are prohibited from using, copying, distributing, or reproducing any content from the App without prior written consent.

 

7. Termination

 

7.1. Either party may terminate this Agreement at any time for any reason with notice to the other party.

 

7.2. Pole Pole Food reserves the right to suspend or terminate a user's access to the App if there is a violation of these terms.

 

8. Limitation of Liability

 

8.1. Pole Pole Food and Sqaby Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use of the App.

 

9. Governing Law and Dispute Resolution

 

9.1. This Agreement shall be governed by and construed in accordance with the laws of [Jurisdiction].

 

9.2. Any disputes arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction].

 

By using the Pole Pole Food delivery app, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, you should not use the App. These terms may be updated by Pole Pole Food and Sqaby Technologies at their discretion, and continued use of the App will constitute acceptance of any changes.

 

10. Modifications and Amendments

 

10.1. Pole Pole Food and Sqaby Technologies reserve the right to modify, update, or amend these Terms & Conditions at any time without prior notice.

 

10.2. Changes to the Terms & Conditions will be effective upon their posting on the App. Users are advised to regularly review the Terms & Conditions to stay informed about any updates.

 

11. Indemnification

 

11.1. Users agree to indemnify, defend, and hold harmless Pole Pole Food and Sqaby Technologies, their affiliates, officers, employees, and agents from any claims, liabilities, damages, and expenses arising from the use of the App, violation of these Terms & Conditions, or infringement of any rights.

 

12. Severability

 

12.1. If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue to be valid to the fullest extent permitted by law.

 

13. Entire Agreement

 

13.1. This Agreement constitutes the entire agreement between Pole Pole Food and Sqaby Technologies and the user with respect to the subject matter herein and supersedes all prior agreements, understandings, and representations, whether oral or written.

 

14. Waiver

 

14.1. The failure of Pole Pole Food or Sqaby Technologies to enforce any provision of this Agreement shall not be considered a waiver of that provision or any other provision.

 

15. Contact Information

 

15.1. For any questions, concerns, or inquiries regarding these Terms & Conditions or the use of the App, you can contact Pole Pole Food and Sqaby Technologies at their respective customer support channels provided within the App.

 

By continuing to use the Pole Pole Food delivery app, you acknowledge that you have read, understood, and agreed to the entire set of Terms & Conditions outlined above. If any part of these terms is unclear or if you disagree with any provision, please refrain from using the App. Your use of the App signifies your consent to abide by these Terms & Conditions and any subsequent updates or amendments.

 

16. Force Majeure

 

16.1. Pole Pole Food and Sqaby Technologies shall not be liable for any failure or delay in performing their obligations under this Agreement if such failure or delay is caused by events beyond their reasonable control, including but not limited to natural disasters, acts of government, war, terrorism, labor disputes, or technical failures.

 

17. Relationship of Parties

 

17.1. Nothing in this Agreement shall be construed as creating a partnership, joint venture, agency, employment, or franchise relationship between Pole Pole Food and Sqaby Technologies.

 

18. Feedback and Suggestions

 

18.1. Users may provide feedback, suggestions, or ideas regarding the App's functionality and features. By submitting such feedback, users grant Pole Pole Food and Sqaby Technologies the right to use and implement the feedback without any obligation to compensate the user.

 

19. Assignment

 

19.1. Users may not assign or transfer any rights or obligations under this Agreement without the prior written consent of both Pole Pole Food and Sqaby Technologies.

 

20. Language

 

20.1. The official language of this Agreement shall be English. Any translations of this Agreement are provided for convenience, and in the event of a discrepancy, the English version shall prevail.

 

21. Communication

 

21.1. Users consent to receive electronic communications from Pole Pole Food and Sqaby Technologies regarding the App, including notifications, updates, and promotional offers. Users can opt-out of non-essential communications at any time.

 

22. Headings

 

22.1. The headings used in these Terms & Conditions are for convenience only and shall not affect the interpretation of the provisions contained herein.

 

23. Survival

 

23.1. The provisions of Sections 6 (Intellectual Property), 7 (Termination), 8 (Limitation of Liability), 9 (Governing Law and Dispute Resolution), 11 (Indemnification), and any other provisions which by their nature should survive termination, shall survive the termination of this Agreement.

 

24. Electronic Acceptance

 

24.1. By accessing and using the App, users agree to the Terms & Conditions electronically. This electronic acceptance shall have the same legal effect as if the user had physically signed an agreement.

 

By continuing to use the Pole Pole Food delivery app, you acknowledge that you have read, understood, and agreed to the complete set of Terms & Conditions provided. If you have any questions or concerns about these Terms & Conditions, please contact Pole Pole Food and Sqaby Technologies before using the App. Your use of the App constitutes your acceptance of these Terms & Conditions and your commitment to comply with them.

 

25. Publisher Information

 

25.1. The Pole Pole Food delivery app is published by Sqaby Technologies, a registered entity, with its primary address at [Address]. The app is made available through the Apple App Store under the Apple Developer Account owned by Sqaby Technologies.

 

25.2. The Apple Developer Account associated with the publication of the app is owned by Saurabh Sharma, who is authorized to represent Sqaby Technologies in all matters related to the app's publication, updates, and maintenance on the Apple App Store.